Improving the Libraries' Website

1. Status at Texas A&M University (Choose one)
		Response Percent	Response Count
Undergraduate Student		22.4%	273
Graduate Student		36.4%	444
Faculty or Research Staff		18.6%	227
Other Staff		15.5%	189
Alumni		0.7%	9
Visitor		0.4%	5
Library Faculty or Staff		4.4%	54
Other (please specify)		1.7%	21
	answered question		1220
	skipped question		3

2. College/School (Choose one)
		Response Percent	Response Count
College of Agriculture & Life Sciences		12.0%	141
College of Architecture		3.0%	35
College of Education & Human Development		11.2%	131
College of Geosciences		4.2%	49
College of Liberal Arts		16.8%	197
College of Science		10.6%	124
College of Veterinary Medicine		3.5%	41
Dwight Look College of Engineering		16.2%	190
George Bush School of Government & Public Service		1.5%	18
Health Sciences Center		0.3%	4
Mays Business School		5.7%	67
General Studies		0.6%	7
Library		5.1%	60
Undecided		0.0%	0
Other		9.3%	109
	answered question		1171
	skipped question		52

3. Which library do you primarily use?
		Response Percent	Response Count
Evans Library or Annex		78.7%	937
Cushing Library		1.3%	15
West Campus Library		12.6%	150
Policy Sciences and Economics Library		1.9%	23
Texas A&M University Qatar Library		0.5%	6
Medical Sciences Library		5.2%	62
Other (please specify)			33
	answered question		1191
	skipped question		32

4. The last time you used the Libraries' website, what did you need to do? (Check all that apply)
		Response Percent	Response Count
Read an assignment on reserve (print or electronic)		9.2%	108
Find an article or a book for a paper or research project		74.5%	875
Find something for entertainment purposes (pleasure reading, borrowing DVDs, etc.)		12.9%	151
Find information about the library (hours, locations, etc.)		25.8%	303
Interact with the libraries' website (renew a book, check for fines, etc.)		29.4%	345
Interact with someone at the libraries via the website (Ask Now chat with a librarian, e-mail a librarian, etc.)		6.5%	76
Find what new resources (books, databases, etc.) the libraries have added		15.5%	182
Other (please describe)		9.6%	113
	answered question		1174
	skipped question		49

5. The last time you searched for a book or article via the Libraries' website, were you looking for:
		Response Percent	Response Count
Something for which you already knew the author or title		54.3%	633
Something on a subject		58.4%	680
Other (please specify)		3.0%	35
	answered question		1165
	skipped question		58

6. How often do you use the following to find information for your research (class paper, scholarly article, etc.)?
	never	rarely	sometimes	often	always	Rating Average	Response Count
Library catalogs (LibCat or Chiron)	9.0% (102)	10.8% (122)	23.0% (260)	37.0% (418)	20.2% (228)	3.48	1130
Search box on the home page (Search Now)	20.6% (228)	21.0% (233)	25.2% (279)	21.9% (243)	11.3% (125)	2.82	1108
Class guides developed specifically for your class	53.3% (568)	20.5% (218)	14.5% (154)	9.6% (102)	2.2% (23)	1.87	1065
The libraries' subject guides	29.4% (321)	32.3% (353)	23.4% (256)	11.3% (123)	3.6% (39)	2.27	1092
Specific databases you're already familiar with	9.3% (104)	10.8% (121)	20.0% (224)	34.4% (385)	25.5% (285)	3.56	1119
Internet search engines (Google, Yahoo, etc.)	4.3% (49)	5.8% (66)	14.8% (168)	32.6% (369)	42.5% (481)	4.03	1133
	answered question						1146
	skipped question						77

7. How would you like the Libraries to recommend resources to you via the website for use in your research (class paper, scholarly article, etc.)? (Check all that apply)
		Response Percent	Response Count
Class-based pages (ENG 205, Chem 407, etc.)		29.4%	322
General subject-based pages (English, Chemistry, etc)		37.9%	415
Specific subject-based pages (British Literature, Environmental Chemistry, etc.)		58.8%	644
A recommendation wizard that helps you narrow your choices based on subject and format (i.e. datasets for Chemistry)		57.4%	628
Other (please specify)		7.9%	86
	answered question		1095
	skipped question		128

8. Which of the following projects would most improve our website? (Choose one)
		Response Percent	Response Count
Single search for both print and online journal titles		22.8%	254
Better results when searching the library catalogs (LibCat and Chiron)		19.4%	217
Better results when searching the big search box on the home page (Search Now)		11.8%	132
Better navigation throughout the whole website		29.8%	333
Eliminate library jargon and use terms that are easier to understand		9.9%	110
Other		6.3%	70
	answered question		1116
	skipped question		107

9. How would you like us to improve the Libraries' catalogs (LibCat and Chiron)? (Check all that apply)
		Response Percent	Response Count
Make it a more Google-like search		50.7%	564
Make it easier to search when you already know the author or title		37.7%	419
Make it easier to find books in the libraries once you have a call number		29.1%	323
Add cover images, summaries, tables of contents, etc. to records		37.5%	417
Add user-generated features such as the ability to tag books, add your own reviews, etc.		21.9%	244
Have a single search of both catalogs (LibCat and Chiron)		38.1%	424
Make it easier to search by subject or keyword		55.6%	618
Add spellchecking		28.7%	319
Make it easier to browse by author, title, or subject		51.1%	568
Other (please specify)		9.4%	104
	answered question		1112
	skipped question		111

10. How do you prefer to keep and organize the resources you've found for your research (class paper, scholarly article, etc.? (Check all that apply)
		Response Percent	Response Count
Write them down		34.6%	382
Print out citations and paste on notecards		15.3%	169
E-mail citations and/or fulltext to yourself		51.0%	563
Download citations and/or fulltext to your personal computer		52.7%	582
Download citations to a citation management software on your personal computer (like EndNote, etc.)		27.0%	298
Save citations to an online 'BookBag' managed by the Libraries		18.8%	208
Bookmark citations using your browser		22.3%	246
Tag citations using your usual tagging service (del.icio.us, digg, technorati, etc.)		3.5%	39
Other (please specify)		4.2%	46
	answered question		1105
	skipped question		118

11. How do you prefer to communicate with the Libraries? (Check all that apply)
		Response Percent	Response Count
Page in Facebook, MySpace, and other social networking websites		5.3%	59
In person		53.7%	598
By phone (voice)		35.6%	396
By phone (texting)		2.3%	25
Instant messages		17.9%	199
E-mail		75.2%	837
Other (please specify)		2.6%	29
	answered question		1113
	skipped question		110

12. Are there other library websites that you find particularly well organized and easy to use?
		Response Count
		344
	answered question	344
	skipped question	879

13. Do you have any other comments or suggestions for the Libraries' Web Services team?
		Response Count
		444
	answered question	444
	skipped question	779